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ServiceNow

ServiceNow

Setup Guide

Follow these steps to connect ServiceNow to your CData Connect account:

  1. Open the Connections page of the CData Connect dashboard.

  2. Click + Add Connection in the upper-right corner.

  3. Type ServiceNow into the search field, then click the data source name.

  4. On the Basic Settings tab of the new connection, enter a connection name or keep the default name.

  5. Enter the base URL of your ServiceNow instance (for example, https://MyInstance12345.service-now.com/).

  6. Select the Authentication method, then proceed to the relevant section and follow those instructions.

Basic

  1. Enter the ServiceNow username for authentication in the User Field.

  2. In Password, enter the user password.

  3. At the top of the CData Connect Add ServiceNow Connection page, click Save & Test.

    • If the connection test succeeds, a message indicates that your connection has been created.

    • If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Then, try again.

OAuth

  1. Enter the OAuth Client Id in your app settings.

  2. Enter the OAuth Client Secret in your app settings.

  3. Click Sign in to connect securely through OAuth. This action opens the ServiceNow sign-in page in a new tab.

  4. Log into your ServiceNow account and provide the requested permissions (if applicable).

  5. At the top of the CData Connect Add ServiceNow Connection page, click Save & Test.

    • If the connection test succeeds, a message indicates that your connection has been created.

    • If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Then, try again.

OauthPassword

  1. Enter the ServiceNow username for authentication in the User Field.

  2. In Password, enter the user password.

  3. Enter the OAuth Client Id in your app settings.

  4. Enter the OAuth Client Secret in your app settings.

  5. At the top of the CData Connect Add ServiceNow Connection page, click Save & Test.

    • If the connection test succeeds, a message indicates that your connection has been created.

    • If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Then, try again.

OKTA

  1. Enter the OKTA User Id.

  2. Add the Password for that account.

  3. Set the SSO Login URL to the URL use by the SSO provider.

  4. Enter the SSO Properties, with the format ‘ssoproperty1=value1;sooproperty2=value2;sooproperty3=value3;’. Make sure to separate all property-value pairs with semicolons.

  5. At the top of the CData Connect Add ServiceNow Connection page, click Save & Test.

    • If the connection test succeeds, a message indicates that your connection has been created.

    • If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Then, try again.

ADFS

  1. Enter the ADFS User Id.

  2. Add the Password for that account.

  3. Set the SSO Login URL to the URL use by the SSO provider.

  4. Enter the SSO Properties, with the format ‘ssoproperty1=value1;sooproperty2=value2;sooproperty3=value3;’. Make sure to separate all property-value pairs with semicolons.

  5. At the top of the CData Connect Add ServiceNow Connection page, click Save & Test.

    • If the connection test succeeds, a message indicates that your connection has been created.

    • If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Then, try again.

OneLogin

  1. Enter the OneLogin User Id.

  2. Add the Password for that account.

  3. Enter the SSO Properties, with the format ‘ssoproperty1=value1;sooproperty2=value2;sooproperty3=value3;’. Make sure to separate all property-value pairs with semicolons.

  4. At the top of the CData Connect Add ServiceNow Connection page, click Save & Test.

    • If the connection test succeeds, a message indicates that your connection has been created.

    • If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Then, try again.

PingFederate

  1. Enter the PingFederate User Id.

  2. Add the Password for that account.

  3. Set the SSO Login URL to the URL use by the SSO provider.

  4. Enter the SSO Properties, with the format ‘ssoproperty1=value1;sooproperty2=value2;sooproperty3=value3;’. Make sure to separate all property-value pairs with semicolons.

  5. At the top of the CData Connect Add ServiceNow Connection page, click Save & Test.

    • If the connection test succeeds, a message indicates that your connection has been created.

    • If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Then, try again.

More Information

For more information about interactions between CData Connect and ServiceNow, see this information page.