Jira Service Desk


Jira Service Desk


Setup Guide

Follow these steps to connect Jira Service Desk to your CData Connect account:

  1. Open the Connections page of the CData Connect dashboard.

  2. Click + Add Connection in the upper-right corner.

  3. Type Jira Service Desk into the search field, then click the data source name.

  4. On the Basic Settings tab of the new connection, enter a connection name or keep the default name.

  5. Select an AuthScheme and follow the relevant instructions below.

Authentication Methods

Basic

  1. Enter the following information:

    • User—the Jira Service Desk username for authentication.

    • Password—the user password.

    • URL—the URL to your Jira Service Desk endpoint (for example, https://yoursitename.atlassian.net).

  2. At the top of the CData Connect Add Jira Service Desk Connection page, click Save & Test.

    • If the connection test succeeds, a message indicates that your connection has been created.

    • If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Then, try again.

OAuth

  1. Enter the following information:

    • Callback URL—you must supply this when setting up your OAuth app. This is sometimes referred to as a ‘Redirect URL’. On CData Connect, this is marked as https://oauth.cdata.com/oauth/. Use this when you configure your OAuth app on Jira Service Desk.

    • OAuth Client Id—the client Id assigned when you registered your Jira Service Desk account for OAuth.

    • OAuth Client Secret—the client secret assigned when you registered your Jira Service Desk account for OAuth.

    • URL—the URL to your Jira Service Desk endpoint (for example, https://yoursitename.atlassian.net).

  2. Click Sign in to connect securely through OAuth. This action opens the Jira Service Desk sign-in page in a new tab.

  3. Log into your Jira Service Desk account and provide the requested permissions (if applicable).

  4. At the top of the CData Connect Add Jira Service Desk Connection page, click Save & Test.

    • If the connection test succeeds, a message indicates that your connection has been created.

    • If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Then, try again.

APIToken

  1. Enter the following information:

    • User—the Jira Service Desk username for authentication.

    • API Token—to connect to a CData Connect account, you need to retrieve an API token. To generate one, log in to your Atlassian account and under Security settings, click Create and manage API tokens and then click Create API token.

    • URL—the URL to your Jira Service Desk endpoint (for example, https://yoursitename.atlassian.net).

  2. At the top of the CData Connect Add Jira Service Desk Connection page, click Save & Test.

    • If the connection test succeeds, a message indicates that your connection has been created.

    • If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Then, try again.

Crowd

  1. Enter the following information:

    • User—the Jira Service Desk username for authentication.

    • Password—the user password.

    • SSO Login URL—the login URL associated with the Crowd account. You can find the IDP URL by navigating to your application > SSO > SSO information > Identity provider single sign-on URL.

    • SSO Exchange URL—the URL used used to exchange the SAML token for Jira Service Desk cookies. This URL may have the following formats: https://<authority of Jira Service Desk instance>/plugins/servlet/samlconsumer or https://<authority of Jira Service Desk instance>/plugins/servlet/samlsso.

    • SSO App Name—the name of the application in which SSO is enabled.

    • SSO App Password—the password of the application in which SSO is enabled.

    • URL—the URL to your Jira Service Desk endpoint (for example, https://yoursitename.atlassian.net).

  2. At the top of the CData Connect Add Jira Service Desk Connection page, click Save & Test.

    • If the connection test succeeds, a message indicates that your connection has been created.

    • If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Then, try again.

Okta

  1. Enter the following information:

    • User—the Jira Service Desk username for authentication.

    • Password—the user password.

    • SSO Login URL—the login URL associated with the Okta account. You can find the IDP URL by navigating to your application > SSO > SSO information > Identity provider single sign-on URL.

  • SSO Properties—enter all relevant properties with the format ‘ssoproperty1=value1;sooproperty2=value2;sooproperty3=value3;’. Make sure to separate all property-value pairs with semicolons.

  • SSO Exchange URL—the URL used used to exchange the SAML token for Jira Service Desk cookies. This URL may have the following formats: https://<authority of Jira Service Desk instance>/plugins/servlet/samlconsumer or https://<authority of Jira Service Desk instance>/plugins/servlet/samlsso.

  • URL—the URL to your Jira Service Desk endpoint (for example, https://yoursitename.atlassian.net).

  1. At the top of the CData Connect Add Jira Service Desk Connection page, click Save & Test.

    • If the connection test succeeds, a message indicates that your connection has been created.

    • If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Then, try again.

More Information

For more information about interactions between CData Connect and Jira Service Desk, see this information page.