Freshdesk

Setup Guide

Follow these steps to connect Freshdesk to your CData Connect Cloud account:

Open the Connections page of the CData Connect Cloud dashboard.
Click + Add Connection in the upper-right corner.
Type Freshdesk into the search field, then click the data source name.
On the Basic Settings tab of the new connection, enter a connection name or keep the default name.
Enter the Domain for your Freshdesk account. When you are logged into Freshdesk, the domain is displayed in the URL as https://[domainValue].freshdesk.com.
Enter the API Key associated with your Freshdesk account. To obtain this, log in to your support portal and open your profile settings page. The API key appears below the Change Password section.
At the top of the CData Connect Cloud Add Freshdesk Connection page, click Save & Test.
- If the connection test succeeds, a message indicates that your connection has been created. The Status on the Edit Connection page also changes to Authenticated.
- If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. CData Connect Cloud displays error messages under the required fields with missing data. Some data sources require that you sign in directly to the source website. If you did not, an error message appears under the Sign in button. Correct the errors and try again.

For more information about interactions between CData Connect Cloud and Freshdesk, see this information page.