Setup Guide

Follow these steps to connect Freshdesk to your CData Connect account:

  1. Open the Connections page of the CData Connect dashboard.

  2. Click + Add Connection in the upper-right corner.

  3. Type Freshdesk into the search field, then click the data source name.

  4. On the Basic Settings tab of the new connection, enter a connection name or keep the default name.

  5. Enter the Domain for your Freshdesk account. When you are logged into Freshdesk, the domain is displayed in the URL as https://[domainValue]

  6. Enter the API Key associated with your Freshdesk account. To obtain this, log in to your support portal and open your profile settings page. The API key appears below the Change Password section.

  7. At the top of the CData Connect Add Freshdesk Connection page, click Save & Test.

    • If the connection test succeeds, a message indicates that your connection has been created.

    • If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Then, try again.

More Information

For more information about interactions between CData Connect and Freshdesk, see this information page.